Although not, eHarmony informed her it can easily maybe not completely delete their particular checklist of experiencing registered, otherwise reduce their particular information that is personal

Although not, eHarmony informed her it can easily maybe not completely delete their particular checklist of experiencing registered, otherwise reduce their particular information that is personal


If complainant expected that site “delete” their profile, she requested one their account and all of their personal information do end up being forever erased away from eHarmony’s servers.

Responding to help you their unique consult, but not, eHarmony 1st “closed” – or deactivated – their unique profile, so it is inaccessible in order to possible fits.

The newest complainant rapidly advised eHarmony this particular wasn’t exactly what she need. At that time, she read away from eHarmony that it did not forever delete members’ personal data.

Our study discovered that the possibility to help you “close” an account wasn’t conveniently accessible towards eHarmony website. Neither was around a definite reason from just what eHarmony suggested by one to identity.

eHarmony stated that it “anonymizes” the information on the signed membership since it in the course of time performed inside the new complainant’s case, but failed to establish below what points they performed thus.

Study maintenance

PIPEDA necessitates that communities build assistance and functions with respect to the fresh preservation of personal information, together with maximum and you will minimal preservation episodes. Within the legislation, eHarmony was permitted to keep information that is personal only for as long as necessary for new pleasure of one’s purposes for that it was accumulated.

eHarmony reported that how come it deactivated accounts and you will indefinitely hired the knowledge – in lieu of removing the new account in addition to advice inside – would be the fact 40 % away from members reactivate inside a two-season months. In the event your data is chosen, somebody trying to re also-register are not inconvenienced once-sipping activity away from completing a separate questionnaire.


Inside our view, eHarmony will be offer pages who propose to terminate the levels a good obvious alternatives anywhere between membership deactivation (temporary) and account removal (permanent).

Throughout all of our studies, we noted if forty per cent of players will reactivate inactive membership, then many – 60 percent – do not. Thus, they might not enjoy the long storage of the guidance.

  • Build, apply and you can improve users in the a retention coverage through which private recommendations within the deactivated levels was removed of eHarmony’s servers, erased otherwise anonymized shortly after a fair amount of time;
  • Become a merchant account deletion option; and you can
  • Explain to profiles on the associate account pages just how membership removal was different from account deactivation, and also make one another selection clear and easily obtainable. A reason of difference in account removal and you may membership deactivation should also be written for the general privacy.


Within its response, eHarmony confirmed this had drawn, otherwise was at the process of getting, steps to deal with all of our inquiries, including:

  • Installing a-two-year preservation period for personal suggestions that site accumulates of the fresh new pages of its provider;
  • Taking a definite and productive procedure to possess users in order to demand removing of the information that is personal; and you can
  • Bringing pages having clear information about the essential difference between deactivating an enthusiastic membership and you can removing a merchant account and information on how much time eHarmony holds personal information.

eHarmony together with told our very own Office how if in case they anonymizes users’ investigation, and that, essentially, forever and irreversibly strips all truly idenfiable research away from associate profile. eHarmony verified your complainant’s membership ended up being anonymized in this styles while the information are rendered permanently depersonalized.


Since the eHarmony offers users a clear accessibility to completely deleting the profile up until the avoid from two years, i figured a default maintenance ages of couple of years getting deceased profile is acceptable.

Ultimately, we were satisfied with eHarmony’s responses. Plus creating a-flat retention policy, it’s got generated its confidentiality regulation better to profiles and improved techniques for writing about privacy inquiries. Consequently, new complaint try felt well-founded and you may solved.